bbk99's commitment to responsible gaming
bbk99 believes that entertainment is best when it is controlled and mindful — we are always here to keep you safe.
Our responsibility pledge
Enjoying sports and casino games at bbk99 should be a fun experience — not a source of financial problems or stress. We place the wellbeing and safety of all players as our top priority.
Important warning: Online betting and casino games are for entertainment purposes only. Never place more bets in an attempt to recover money you have lost. If you feel that gaming is affecting your life, seek help immediately.
Online gaming is growing in popularity in Bangladesh day by day. bbk99 always wants every player on our platform to stay safe. That is why we have put in place a number of tools and policies to help you play safely and responsibly.
Key protection tools
21+ Age Restriction
To open an account and play at bbk99, you must be 21 years of age or older. We use identity verification to ensure that minors are not able to use our platform.
Setting Deposit Limits
You can set your own maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately, and a waiting period is required to increase it.
Time-Out
If you feel you need a short break, you can take a time-out at bbk99 for anywhere from 24 hours to 30 days. During this period your account will be temporarily inactive.
Self-Exclusion
If you feel your gaming is getting out of control, use the self-exclusion feature. It deactivates your account for an extended period and this duration cannot be shortened.
Bet Limit Controls
Set a maximum loss limit for each session in advance. bbk99 gives you the option to automatically end a session if your losses exceed a specified amount.
24/7 Support Service
For any responsible gaming concerns, our support team is available in Bengali 24 hours a day, 7 days a week. Contact us via live chat or email.
Recognise the signs of problem gaming
If any of the following signs appear in you or someone you know, it is time to seek help.
- Feeling the urge to bet more in order to recover lost money
- Repeatedly trying to stop playing but failing
- Problems in relationships with family or friends because of gaming
- Losing focus at work or in studies
- Giving false information to family about how much you play or how much you have lost
- Borrowing money or taking from savings in order to play
- Relying on gaming to relieve stress or depression
- Feeling restless or anxious when not gaming
Simple tips for healthy gaming
- Set your budget before you play and stick to it
- Play for entertainment only — do not treat it as a source of income
- Take regular breaks and avoid playing for long stretches at a time
- Avoid playing when drinking or under stress
- Give equal importance to other areas of life — family, friends, and work
- Actively use bbk99's deposit limit and time-out tools
- Do not make decisions out of anger or frustration after a loss — decide your next step with a clear head
- If you have any concerns, speak directly with the bbk99 support team
For ages 21+ only
Account registration and participation in gaming activities at bbk99 is permitted only for adults aged 21 or older. Your age is confirmed at the time of registration and proof of age may be requested during the verification process.
We use identity verification to protect minors and reserve the right to investigate any suspicious account. We ask parents and guardians to keep their devices secure so that children cannot access this platform.
Contact the Support Team
If you or someone you know feels they have a problem related to gaming, the bbk99 support team is available 24/7. Our specialist team is ready to assist in both Bengali and English.
- Live Chat — available any time, instant response
- Email: [email protected]
Requests for self-exclusion or account restrictions can be made directly through the support team and will be actioned promptly.
How the protection tools work
Deposit Limits
Set a daily, weekly, or monthly deposit limit from your account settings. Reducing a limit takes effect immediately; increasing it requires a 7-day waiting period. This protects you from overspending.
Time-Out
Temporarily close your account for 24 hours, 72 hours, 7 days, or 30 days. During this time you will not be able to log in or place bets. Once the period ends, your account is reactivated automatically.
Self-Exclusion
Choose self-exclusion for long-term protection. Options range from 6 months to permanent account closure. The duration cannot be shortened during the exclusion period and no promotional communications will be sent.
Activity History
You can view a full history of deposits, withdrawals, and bets in your account. Keeping track of your spending and time is an important part of responsible gaming.
Questions and answers about responsible gaming
Enjoy safely — responsibly
Play within your limits, enjoy yourself, and contact us with any questions.